dedicated to the case management profession


Founded in 1990, the Case Management Society of America (CMSA) has grown to be the leading non-profit association dedicated to the support and development of the profession of case management. It is based in Little Rock, AR, and serves more than 11,000 members, 20,000 subscribers, and 75 chapters through educational forums, networking opportunities, legislative advocacy and establishing standards to advance the profession.

President                                                                Vice President  

Melissa Taylor RN, BSN, CCM, CDDN                         Jennifer Comella, RN, CCM, CDDN



Berry Shelton RN, BSN, MPA, CCM                             



AnneDacus RN, CCM, CDDN                                                 Chris Howell

CM Blue Care/BCBST                                                              Community Relations- A Place for Mom

Stephanie Winfrey RN, BSN, MSN, CCM, CDDN                     Vinton Flemming

CM Supervisor, Blue Care/Select Community                         Community Relations-  Health Services


Tammy Ellard - Charter Board Member                                     Patricia Love RN, CCM

 Select Specialty Medical Corp                                                  Population Health BCBS                                                      

                                                Verlene Carter RN, CCM

                                               Blue Cross Blue Shield of TN


about cmsa memphis



what is a case manager?

Definition of Case Management
Case management is a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote quality, cost-effective outcomes.


Philosophy of Case Management
The underlying premise of case management is based in the fact that when an individual reaches the optimum level of wellness and functional capability, everyone benefits: the individuals being served, their support systems, the health care delivery systems and the various reimbursement sources.


Case management serves as a means for achieving client wellness and autonomy through advocacy, communication, education, identification of service resources and service facilitation. The case manager helps identify appropriate providers and facilities throughout the continuum of services, while ensuring that available resources are being used in a timely and cost-effective manner in order to obtain optimum value for both the client and the reimbursement source. Case management services are best offered in a climate that allows direct communication between the case manager, the client, and appropriate service personnel, in order to optimize the outcome for all concerned.

Certification determines that the case manager possesses the education, skills and experience required to render appropriate services based on sound principles of practice.

what we dO

The Case Management Society of America is the leading membership association providing professional collaboration across the healthcare continuum to advocate for patients’ well being and improved health outcomes by fostering case management growth and development, impacting health care policy, and providing evidence-based tools and resources.


Care managers are advocates who help patients understand their current health status, what they can do about it and why those treatments are important.  In this way, care managers are catalysts by guiding patients and providing cohesion to other professionals in the health care delivery team, enabling their clients to achieve goals more effectively and efficiently.


The Memphis Chapter promotes the vision and mission of the CMSA, and encourage you to browse our website in order to develop your personal goals, and connect with other members in different practice settings, disciplines, and care delivery models.